Accessibility statement for Flu Survey

This accessibility statement applies to the Flu Survey web site at https://flusurvey.net/.

This website is run by the UK Health Security Agency (UKHSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some form fields may not have associated form label

  • The heading hierarchy may not always be logical

  • Some page titles may not be representative of the page content

  • Not all elements of the page can be interacted with using Dragon Naturally Speaking

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email flusurvey@ukhsa.gov.uk.

We'll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email flusurvey@ukhsa.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

UKHSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons listed below and we plan to resolve these by May 2025.

Non-compliance with the accessibility regulations

The images to select a profile image lack an accessible name. This fails WCAG 2.1 success criterion 1.1.1 (Non-Text Content).

Some radio buttons within the survey lack an accessible name. This fails WCAG 2.1 success criterion 1.1.1 (Non-Text Content).

Some tables are used for layout purposes but are not marked up as being used for presentation. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Within the survey, the questions are not grouped with the form inputs. This may result in the form inputs lacking context when focused by a screen reader. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Some pages may not have a correctly structured heading hierarchy, with some pages missing an H1 element or skipped heading levels being present. This fails WCAG 2.1 success criterion 2.4.1 (Info and Relationships).

Some pages may not have a title that represents the page content. This fails WCAG 2.1 success criterion 2.4.2 (Page Titles).

Some form fields do not convey that they are required fields to users of screen readers. This fails WCAG 2.1 success criterion 3.3.2 (Labels or Instructions).

Some error messages do not provide suggestions to correct the error present on the page. This fails WCAG 2.1 success criterion 3.3.3 (Error Suggestion).

Users of Dragon Naturally Speaking were unable to interact with the slider element as part of the survey using any known voice commands. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Disproportionate burden

Navigation and accessing information

There's no way to skip the repeated content in the page header (for example, a 'skip to main content' option).

It's not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It's not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag.

We aim to review the possibilities and resources needed to address the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

What we're doing to improve accessibility

We are working alongside other government departments and agencies to fix content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. Also we are aware of the new requirement for WCAG 2.2 and we will work on achieving that.

Preparation of this accessibility statement

This statement was prepared on 24th August 2023. It was last reviewed on 17th July 2024.

This website was last tested on 23rd August 2023. The test was carried out by Zoonou who used WCAG-EM to define the pages tested and test approach.