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Frequently Asked Questions
Contents
1. About FluSurvey
2. Getting Started
3. Completing the weekly survey
4. Technical issues and account updates
5. Stopping or pausing participation
6. Further help
About FluSurvey
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What is FluSurvey about?
Who can take part?
Why should I participate?
What will I be asked in the FluSurvey?
What is the purpose of the profile survey?
What is the purpose of the weekly symptoms survey?
Can the survey diagnose my illness?
I've completed my weekly survey, how does the information I provide help FluSurvey?
Getting Started
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Can I create an account?
How can I add my children or other members of my household to my account?
Completing the weekly survey
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I have no symptoms this week, do I still have to complete the symptoms questionnaire?
What if I can't complete the survey if I'm on holiday or unavailable for other reasons?
Should I report my symptoms when I'm away from home (but remaining in the UK)?
How should I complete the survey if I have a long term health condition or allergies that cause similar symptoms to those on the symptom list?
Technical issues and account updates
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The survey link in the weekly reminder emails is not working
I am struggling to set a new password
How can I update my email address / I have recently moved, how can I update my address / I have recently been vaccinated, how do I let you know?
Stopping or pausing participation
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I want to take a break from participating, how do I pause my emails?
What if I no longer want to participate in the survey?
Further help
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